OperationS Efficiency

The efficiency and effectiveness of your business operations are critical to consistently developing, delivering and supporting your products and customers. Penon Partners can help you to improve your business processes and performance end to end from R&D to customer support and satisfaction.

SOLUTION PACKAGES

 PRIORITIZE and align product roadmapS

Boost New Product Introduction (NPI)

Review and align product release maintenance

Build a continuum from product to marketing to sales to customer

Increase IT/R&D Capabilities

Ensure accurate resource mobilization

Improve R&D release process and governance

Improve project-based culture

Accelerate Customer Onboarding

Removing onboarding roadblocks

Reduce custom configurations

Automate journey from sign-off to enabled

 

sales operations

Ensure sales team is coached and enabled for success

Provide regular training on product, updated, and sales methods

Create and implement a method for accurate CRM sales pipeline

Ensure continuum between product and customer care 

OPTIMIZE ORDER TO CASH

Optimize flows from the order to the customer billing and payment

Removing order fulfillment roadblocks

Improve customer experience

Customer Satisfaction and Support Efficiency

Reduce MTTR and escalations to expert

Implement end-to-end support organization

Create and promote online customer experience

Develop reporting capabilities to drive performance

Implement lean efficiency process

Remove wasted effort and cost

Feedback loop to continuously improve performance

Realize large cost savings from streamlining processes

Greatly enhance customer satisfaction

 

TAILOR A CUSTOM SOLUTION

OUR SERVICES

DIAGNOSE
EXECUTE
MANAGE

LET US FIND A SOLUTION TO YOUR OPERATIONAL NEEDS

 

CLIENTS
WE'VE SERVED

“Carole is as much close to people and analytical in her management. Her international mindset is a key asset of her competencies.”

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