OperationS Efficiency
The efficiency and effectiveness of your business operations are critical to consistently developing, delivering and supporting your products and customers. Penon Partners can help you to improve your business processes and performance end to end from R&D to customer support and satisfaction.
SOLUTION PACKAGES
simplify and align products roadmap
Prioritize product portfolio based on market needs
Ease new product introduction
Review and align product release maintenance
Build continuum from product to marketing to sales to customer
Increase IT/R&D Capabilities
Ensure accurate resource mobilization
Improve R&D release process and governance
Improve project-based culture
marketing alignment
Build marketing plans for each product
Educate sales on new and enhanced products
Lead generation – share of mind to create warm leads for sales
sales operations
Ensure sales team is coached and enabled for success
Provide regular training on product, updated, and sales methods
Create and implement a method for accurate CRM sales pipeline
Ensure continuum between product and customer care
Accelerate Customer Onboarding
Removing onboarding roadblocks
Reduce custom configurations
Automate journey from sign-off to enabled
Customer Satisfaction and Support Efficiency
Reduce MTTR and escalations to expert
Implement end-to-end support organization
Create and promote online customer experience
Develop reporting capabilities to drive performance
Implement lean efficiency process
Remove wasted effort and cost
Feedback loop to continuously improve performance
Realize large cost savings from streamlining processes
Greatly enhance customer satisfaction
TAILOR A CUSTOM SOLUTION
Other Solutions
Program Management | IT Efficiency | Finance Transformation
PROVEN PROCESS
DIAGNOSE
EXECUTE
MANAGELET US FIND A SOLUTION TO YOUR OPERATIONAL NEEDS
CASE STUDIES
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Improved customer onboarding delays and quality
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Led RFP process to implement a cohesive online experience for a hardware and service business company.
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Post merger integration program of 3 international IoT MVNO companies into one service BU
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Led Online CX Transformation of a Global IoT Services Business
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OUR PUBLICATIONS
CLIENTS
WE'VE SERVED
“Carole is as much close to people and analytical in her management. Her international mindset is a key asset of her competencies.”