customer & Business OperationS EFFICIENCY
The performance of your business operations is critical to consistently developing, delivering, and supporting your products and customers. Penon Partners can help you to remove roadblocks, automate, and optimize your core business processes (CX, roadmaps, R&D, onboarding, customer service) to reach a high level of performance.
EFFICIENCY IMPROVEMENT PACKAGES
assess your business process
(lean Six Sigma)
Assess process flows, systems, roles, data to find root cause of difficulties
Recommend improvements to eliminate wasted effort and costs
processes: roadmap definition, customer service, order fulfillment, customer onboarding, customer billing, inventory management, R&D, sales operations
optimize ORDER TO CASH process
Optimize flows from the order to the customer billing and payment
Remove order fulfillment roadblocks
Improve customer experience
ERP program and change management
Drive ERP Program end-to-end (PGM, global PMO)
Ensure change management (UAT, data migration, communication, training, adoption, process mapping)
Customer satisfaction and support efficiency
Improve end-to-end customer support/service organization and performance.
Accelerate customer onboarding time (remove roadblocks and automate flows and configurations)
Assess customer experience journey (personas, flow, touch points…)
TAILOR A CUSTOM SOLUTION
Other Solutions
HR Performance | IT Efficiency | Finance Transformation
LET US FIND A SOLUTION TO YOUR OPERATIONAL NEEDS
CASE STUDIES
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Inventory Reporting Process Diagnosis
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SAGE X3 ERP implementation for a chemical company
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ERP D365 implementation in the US
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Improved customer onboarding delays and quality
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OUR PUBLICATIONS
CLIENTS
WE'VE SERVED
“Carole is as much close to people and analytical in her management. Her international mindset is a key asset of her competencies.”