Led Online CX Transformation of a Global IoT Services Business

HP - Efficacité Opérationnelle, HP - Program Management, jean-christophe, Efficacité Opérationnelle, Program Management

Context​ After multiple acquisitions and a strategic transformation to provide IoT services at a large scale in addition to hardware solutions, a global IoT player decided to accelerate and unify the online experience provided to customers. The objectives were...

Post Merge Integration of 3 International IoT MVNO companies into One Service BU

HP - Program Management, jean-christophe, Efficacité Opérationnelle, Program Management

Context​  After the acquisition of 3 IoT players in Europe, the company wanted to leverage these multi-cultural entities to create a unique and scalable IoT MVNO services BU in Europe (150ppl)​ The objectives were to 1) Improve efficiency by regrouping the R&D,...