Context A US based manufacturing and service company was using paper for its accounts payable processes. As a result they were wasting a lot of time struggling to get proper approvals, being overwhelmed by piles of invoices on desks, and receiving constant complaints...
I had a great conversation with clients and consultants about the differentiators that make a consultant provide great value to clients. We agreed on these 3 characteristics:1/ Operational Leadership – you’ve lived your client’s situation and...
Context A recurring services company was experiencing quality issues and long delays in the customer onboarding phase (hardware and software services). Customers were complaining, the effort to resolve the issues was costly, and revenue was also being directly...
Context This successful multinational IoT services company was growing its business faster than its organization could handle. The R&D department (Telecom and software services) was overwhelmed by the demands of the product and sales departments as well as the...
Context This multi-national hardware and service company was delivering hardware and managing services (software and support) in the traditional way, with limited online capabilities. They were looking to change the way they currently operated: orders were taken over...
